FAQs

General

Setting Up & Managing a Cause Fund

Charities

Shop for Good – For Brands

General

What is DailyKarma?

If you’re someone who likes to support causes you believe in, you’ll love DailyKarma. DailyKarma is a tech startup that builds innovative tools for philanthropy. Since 2015, our team of technologists, nonprofit leaders & entrepreneurs have been creating tools to make giving fun. 

Is it free to sign up for a profile on DailyKarma?

Absolutely!

What if a charity I want to support is not listed?

Email charity@dailykarma.com and let us know. We’ll verify & add it for you.

Is my donation & payment information secure?

Yes.  We utilize the best in class of cloud services for our hosting, which brings the best of what is available today in the form of data center physical security and system infrastructure security.  This is constantly monitored and we are notified immediately of any potential threats. This protects our infrastructure, systems, and data.  We use the current encryption and security standards for all communications from the web browsers to the back-end so all communication is encrypted and authenticated. Our payment and credit service utilizes a PCI-1 compliant service.  We do not hold or store any credit card data in our system. Check out our privacy policy here. We process our payments to charities through the The GoodCoin Foundation.

Are my donations tax deductible?

We are experts in giving – not law. We recommend that you talk to your tax professional or an attorney regarding any tax questions.

All donations made on the DailyKarma platform result in dollars being donated on your behalf to The GoodCoin Foundation with instructions from us to pass the donation to your intended charity.

How do I get my donation refunded?

We cannot refund your donation. Please email support@dailykarma.com promptly if you have an issue with a donation and we’ll do our best to help.

What credit cards does DailyKarma accept?

We accept Visa, Mastercard, American Express, and Discover. 

Do I need an account to donate?

No, you may donate as a guest. But you might want an account because of the benefits it gives you, like the ability to make donations via saved payment information, the ability to save your own Cause Funds, and the ease of seeing your impact year round. Plus, accounts are free.

Can I donate anonymously?

Yes, you can make your donation anonymously. This ensures your name doesn’t show on the Cause Funds website or to the creator of the Cause Fund you donate to. The charities your donation benefits will still receive your name & email address via The GoodCoin Foundation, who processes the donations. The GoodCoin Foundation is a non-profit, donor advised fund (tax ID 68-0480736) which processes donations.

My card keeps getting rejected. Why?

Is your card a Visa, Mastercard, American Express, or Discover? If so, you should be good to go. Please try to enter your information again. If you are still having trouble, please email us at support@dailykarma.com and we’ll do our best to help.

How do I know my payment was accepted?

You will be shown a message confirming that your transaction was a success. Also, you will receive a confirmation email immediately after the transaction.

Who is The GoodCoin Foundation?

Our awesome partner who helps your donation get to the right place. Your donation(s) are being made through The GoodCoin Foundation, a non-profit, donor advised fund (tax ID 68-0480736), which processes donations made through DailyKarma and distributes them to your chosen charity(s).

What is Fundraising Efficiency?

Fundraising Efficiency is the amount spent to raise $1 in charitable contributions. To calculate a charity’s fundraising efficiency, the average fundraising expenses are divided by the average total contributions it receives. The charity’s average expenses and average contributions are calculated over its three most recent fiscal years. This data is sourced from our partner Charity Navigator.

What are the star ratings I see on charity profile pages?

The star ratings measure the financial health and Accountability & Transparency of charities. Each charity rating ranges from 0 to 4 stars for its Financial Health, Accountability & Transparency, and Overall Rating. The ratings indicate how well a charity meets industry-accepted standards and how well it compares with the other charities evaluated. This data is sourced from our partner Charity Navigator.

What qualifies a charity to be listed on DailyKarma?

All charities listed on DailyKarma have a valid 501(c)(3) status, have a Guidestar profile, and have also opted in to 3rd party fundraising through Guidestar.

What are the Terms of Service for the DailyKarma Shop for Good?

The DailyKarma Shop for Good Terms of Service can be found here.  If you have any questions, please email support@dailykarma.com.

 

Setting Up & Managing a Cause Fund

What is a Cause Fund?

Cause Funds give you the power to donate to your favorite charities in one trackable donation. Each donation to a Cause Fund is split amongst the charities within the Cause Fund.

Is it free to set up a Cause Fund on DailyKarma?

Yes, it is free to set up a Cause Fund on DailyKarma.

How do I pause my recurring donation?

You can pause your recurring donation and change the card associated with your payments online by emailing support@dailykarma.com. When you pause your recurring donation, it will remain on pause until you choose to reactivate it. In the meantime, you can still donate manually to your Cause Fund whenever you wish to, and your Cause Fund can still receive donations from your community. Just share out your link.

How do I delete my Cause Fund?

You can delete your Cause Fund by emailing support@dailykarma.com. Please note that if you delete your Cause Fund, your Cause Fund will no longer be able to receive donations from anyone. Your credit card/payment information will no longer be associated with your Cause Fund, and you will not be able to reactivate your deleted Cause Fund ever. You’ll still see the record of your deleted Cause Fund in your account so that you can access your receipts. Perhaps, instead of deleting your Cause Fund, you may wish to simply pause your recurring donations, and then if you ever decide to donate again, your Cause Fund will be ready and waiting for you.

What is the minimum amount I can donate to a Cause Fund?

The minimum donation is $10.

Can I set up multiple Cause Funds?

Yes! Go for it.

I would like to give directly to an individual charity that I see in Cause Funds, rather than to the entire Cause Fund. How do I do this?

On the Cause Fund page, click on the charity logo. You will be directed to the charity detail page, which allows you to donate directly.

What if I don’t reach my goal? Will the charity or charities still get all the donations?  

Yes, absolutely. We wanted to give you the ability to set a goal for your Cause Fund in order to help you inspire your community to achieve that target.

Charities

How do I get my charity listed with DailyKarma?  

It’s easy! All verified 501c3 organizations in good standing can be listed in DailyKarma. If you’d like yours listed, please contact charity@dailykarma.com and include your website and EIN.

How do I remove my charity from dailyKARMA?

Email charity@dailykarma.com and we will remove you from our platform right away.

How do we receive our donations that come through dailyKARMA?

The GoodCoin Foundation will mail you a check or an electronic payment. Donations are sent through The GoodCoin Foundation. To receive donations through DailyKarma via The GoodCoin Foundation, you must be a 501(c)3 in good standing, opt into online giving and third-party data sharing with Guidestar, have an accurate business address in Guidestar, and not be a non-operating private foundation.

Shop for Good – For Brands

What is the DailyKarma Shop for Good?

DailyKarma Shop for Good is a custom toolkit that aligns brands with the causes their customers care about most.  Our team of giving experts will customize campaigns based on what matters most to you.

    • Employee-giving
    • Sweepstakes Campaigns
    • Coupon & freebie incentives
  • E-commerce focused experiences
How can I add the DailyKarma Shop for Good to my website?

DailyKarma Shop for Good is now available in the Shopify App Store. Shop for Good embeds directly into your e-commerce store. Consumers donate to relevant causes directly in the purchase flow to receive incentives and discounts.

You can launch an ongoing series of giving campaigns with minimal work from your tech team, no legal headaches, and no accounting burden. 

Can I use the DailyKarma Shop for Good on other e-commerce platforms?

Absolutely. We’re happy to work with you to customize solutions based on your needs. Email us at support@dailykarma.com and let’s discuss.

Are my company’s donations tax deductible?

Donations are deductible in the US to the full extent allowed by law. We are giving experts, not lawyers and recommend you speak with your attorney or tax professional with any specific questions.

Does it cost to use the Shop for Good App in Shopify?

We believe in making giving accessible for everyone, therefore are no monthly usage fees to use Shop to Give or to install the app on your website.We do require a $10 monthly minimum donation per charity. This ensures the donation amount is higher than the cost for the charity to process them. If the monthly minimum is not met, your credit card will be charged the required minimum per charity.

Why is my credit card required?
Your credit card is required so that monthly donations can be processed to the charities you support. By allowing you to determine the credit card used vs billing the credit card on file with Shopify, you can have even more flexibility in your giving.

How much of the donations are received by charities?

Most of the time, at least 90% (minus minimal credit card fees) of the donation is received by the charity partner.  You have the option to elect to cover the administrative & technical costs so that 100% of the funds received go to charity. Please contact support@dailykarma.com if you’d like to cover costs. 

Can donations be refunded to customers?

Donations are non refundable once your customer has made their purchase. It’s best to communicate this in your promotion. 

How often are donations processed?

For our Shopify app, donations are tallied on the 2nd of every month. Your credit card on file will be billed for the amount fundraised in the previous month.

What are the terms of service for businesses that use the Shop for Good?

The terms of service for the DailyKarma Shop for Good can be found here. If you have any questions, contact us at support@dailykarma.com.